The following shows the importance of an effective customer contact
strategy!
The following letters are taken from an actual (allegedly) incident
between a London hotel and one of its guests. The hotel ended up
submitting the letters to the Sunday Times (allegedly).

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Dear Maid,

Please do not leave any more of those little bars of soap in my
bathroom since I have brought my own bath-sized Imperial Leather. Please
remove
the six unopened little bars from the shelf under the medicine chest and
another three in the shower soap dish. They are in my way.

Thank you,
S. Berman
------------------------------------------------------------------
Dear Room 635,
I am not your regular maid. She will be back tomorrow, Thursday, from
her
day off. I took the 3 hotel soaps out of the shower soap dish as you
requested. The 6 bars on your shelf I took out of your way and put on
top of your Kleenex dispenser in case you should change your mind. This
leaves only the 3 bars I left today which my instructions from the
management are to leave 3 soaps daily. I hope this is satisfactory.

Kathy, Relief Maid

-----------------------------------------------------------------
Dear Maid - I hope you are my regular maid.
Apparently Kathy did not tell you about my note to her concerning the
little bars of soap. When I got back to my room this evening, found you
had added 3 little Camays to the shelf under my medicine cabinet. I am
going to be here in the hotel for two weeks and have brought my own
bath-size Imperial Leather, so I won't need those 6 little Camays, which
are on the shelf. They are in my way when shaving, brushing teeth,etc.
Please remove them.
S. Berman

-------------------------------------------
Dear Mr. Berman,
The assistant manager, Mr. Kensedder, informed me this morning that you
called him last evening and said you were unhappy with your maid
service. I have assigned a new girl to your room. I hope you will accept
my apologies for any past inconvenience. If you have any future
complaints, please contact me so I can give it my personal attention.
Call extension 1108 between 8AM and 5PM.
Thank you.

Elaine Carmen
Housekeeper
---------------------------------------------
Dear Miss Carmen,
It is impossible to contact you by phone since I leave the hotel for
business at 7:45 AM and don't get back before 5:30 or 6PM. That's the
reason I called Mr. Kensedder last night. You were already off duty. I
only asked Mr. Kensedder if he could do anything about those little bars
of soap. The new maid you assigned me must have thought I was a new
check in today, since she left another 3 bars of hotel soap in my
medicine cabinet, along with her regular delivery of 3 bars on the
Bathroom shelf. In just 5 days here I have accumulated 24 little bars of
soap.
Why are you doing this to me?

S. Berman

-----------------------------------------------
Dear Mr. Berman,
Your maid, Kathy, has been instructed to stop delivering soap to your
room and remove the extra soaps. If I can be of further assistance,
please call extension 1108 between 8 AM and 5PM.
Thank you,
Elaine Carmen,
Housekeeper
-------------------------------------------------
Dear Mr. Kensedder,
My bath-size Imperial Leather is missing. Every bar of soap was taken
from
my room, including my own bath-size Imperial Leather. I came in late
last night and had to call the bellhop to bring me 4 little Cashmere
Bouquets.

S. Berman
--------------------------------------------------
Dear Mr. Berman,
I have informed our housekeeper, Elaine Carmen, of your soap problem.I
cannot understand why there was no soap in your room since our maids are

instructed to leave 3 bars of soap each time they service a room. The
situation will be rectified immediately. Please accept my apologies for
the inconvenience.

Martin L. Kensedder
Assistant Manager

--------------------------------------------------
Dear Mrs. Carmen,
Who the hell left 54 little bars of Camay in my room? I came in last
night and found 54 little bars of soap. I don't want 54 little bars of
Camay. I want my one damn bar of bath-size Imperial Leather. Do you
realise I have 54 bars of soap in here? All I want is my bath-size
Imperial Leather. Please give me back my bath-size Imperial Leather.

S. Berman

---------------------------------------------------
Dear Mr. Berman,
You complained of too much soap in your room, so I had them removed.Then

you complained to Mr. Kensedder that all your soap was missing, so I
personally returned them The 24 Camays which had been taken and the 3
Camays you are supposed to receive daily. I don't know anything about
the 4 Cashmere Bouquets. Obviously your maid, Kathy, did not know I had
returned your soaps, so she also brought 24 Camays plus the 3 daily
Camays. I don't know where you got the idea this hotel issues bath-size
Imperial Leather. I was able to locate some bath-size Ivory which I left
in your room.

Elaine Carmen
Housekeeper
> > >
---------------------------------------------------
Dear Mrs. Carmen,
Just a short note to bring you up-to-date on my latest soap inventory.
As of today I possess:

- On the shelf under the medicine cabinet -18 Camay in 4 stacks of 4 and
1 stack of 2.
- On the Kleenex dispenser - 11 Camay in 2 stacks of 4 and 1 stack of 3.

- On the bedroom dresser - 1 stack of 3 Cashmere Bouquet, 1 stack of 4
hotel-size Ivory, and 8 Camay in 2 stacks of 4.
- Inside the medicine cabinet - 14 Camay in 3 stacks of 4 and 1 stack
of 2.
- In the shower soap dish - 6 Camay, very moist.
- On the northeast corner of the tub - 1 Cashmere Bouquet, slightly
used.
- On the northwest corner of the tub - 6 Camays in 2 stacks of 3.

Please ask Kathy when she services my room to make sure the stacks are
neatly piled and dusted. Also, please advise her that stacks of more
than
4 have a tendency to tip over. May I suggest that my bedroom window
sill is not in use and will make and excellent spot for future soap
deliveries. One more item, I have purchased another bar of bath-size
Imperial Leather which I am keeping in the
hotel vault in order to avoid further misunderstandings.

S. Berman

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Major Canuck
I/JG52 Gruppe Major Beim Stab